Privacy Policy

This Privacy Policy describes how Casiny collects, uses, stores, and shares personal information in connection with our online gaming services available in Australia. It also explains the choices and rights you may have regarding your information.

By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.

Information We Collect

We collect information in ways that help us provide the service, secure accounts, and meet operational needs. The types of information may include:

Identity and Contact Information

This may include your name, date of birth (to support age checks), email address, telephone number, and other details you provide during registration or account updates.

Account and Verification Information

Where needed to maintain service integrity and reduce fraud, we may request additional information to confirm account ownership, manage risk, or comply with applicable requirements.

Usage and Interaction Data

We may collect information about how you use the platform, such as pages viewed, session duration, feature interactions, game activity logs, and preferences you set.

Device and Technical Data

This may include IP address, device identifiers, browser type, operating system, language settings, and diagnostic logs. We use this information mainly for security, troubleshooting, and performance.

Transaction and Payment-Related Data

If you make deposits or withdrawals, we may process transaction records, payment method type, timestamps, and status. We do not aim to store full payment instrument details where a specialized payment provider can handle them securely on our behalf.

Support and Communications

If you contact support, we may retain messages, call records (where applicable), and related metadata so we can resolve issues, improve service quality, and document outcomes.

Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.

In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.

How We Use Personal Information

We use your information for purposes such as:

  • Creating and administering accounts and enabling gameplay features
  • Verifying eligibility (including the 18+ age rule) and protecting against unauthorized access
  • Processing transactions and maintaining accurate records
  • Detecting and preventing fraud, abuse, and security incidents
  • Providing customer support and responding to requests
  • Understanding usage trends to improve functionality and reliability
  • Managing your communication preferences and service notices

Where marketing communications are offered, you can usually opt out through your account settings or by contacting support.

We use cookies to:

Legal Bases and Processing Grounds

Depending on the context, we may process information on grounds that may include:

  • Performance of a contract (to provide requested services and manage your account)
  • Legitimate interests (to secure the platform, prevent misuse, and improve performance)
  • Consent (for certain optional cookies, preferences, or communications where required)
  • Legal obligation (to meet applicable recordkeeping or lawful request requirements)

If you withdraw consent for a specific activity, it will not affect processing already carried out before the withdrawal.

Strictly Necessary Cookies

They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies generally cannot be disabled from our preference system, although you can manage them from your browser (see corresponding section).

Performance and Analytics Cookies

They help understand how the platform is used (e.g., pages visited, load times, error events). The collected information is usually aggregated to compile statistics and improve the service. When applicable, they are activated only with your consent.

Functionality Cookies

They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.

Advertising and Targeting Cookies

If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed through consent and you can reject it without losing access to essential functions.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this policy, taking into account account lifecycle, security needs, dispute resolution, and any applicable retention expectations. When information is no longer needed, we take reasonable steps to delete it or de-identify it.

Where appropriate, you will see a cookie notice that allows you to:

You can change your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.

How We Share Information

We may share information in limited situations, such as:

  • With service providers who help operate the platform (hosting, security monitoring, payments, analytics, customer support tools)
  • With professional advisers (for example, legal or audit support) where necessary and appropriate
  • In response to lawful requests, legal processes, or to protect rights, safety, and platform integrity

We do not sell personal information as a standalone product. When we use providers, we aim to require them to use information only for delivering services to us and to apply reasonable safeguards.

You can control cookies from your browser settings. In general, you can:

If you block strictly necessary cookies, some functions may fail (e.g., staying logged in).

International Data Transfers

Some service providers may process information outside Australia. When cross-border processing occurs, we take steps designed to maintain an appropriate level of protection, such as contractual controls and security measures suited to the sensitivity of the data.

Some features may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable security and confidentiality standards.

Security Measures

We use a combination of administrative, technical, and organizational measures intended to protect personal information, such as access controls, monitoring, and secure transmission methods where appropriate. However, no system can be guaranteed to be completely secure, and you should also protect your account credentials and devices.

A cookie can be:

The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.

Your Rights and Choices

Depending on your circumstances and applicable rules, you may have the ability to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain information (where appropriate and feasible)
  • Object to or restrict certain processing in specific situations
  • Request a copy of your information in a usable format (portability may apply in some contexts)
  • Manage communication preferences, including opting out of non-essential messages

We may ask you to verify your identity before fulfilling certain requests to protect your account.

We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.

Contact Us for Privacy Requests

To ask questions or submit a privacy request, contact us using the details below. Provide enough information to help us understand your request and locate your account.

  • Email: [email protected]
  • Phone: +61 2 8015 4470
  • Address: Level 10, 20 Martin Place, Sydney NSW 2000, Australia

If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:

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