Casiny is committed to promoting safer gambling and supporting player wellbeing for users in Australia. Gambling should be an entertainment activity, not a way to make money or solve financial problems. This policy outlines practical tools, guidance, and steps you can take to stay in control.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will ask for your consent before activating non-essential cookies.
Our platform is intended for adults only. You must be at least 18 years old to create an account and participate. We may use reasonable checks to support age restrictions. If we suspect an account is used by someone under 18, we may restrict access while reviewing the situation.
Cookies are small text files that a site can save on your browser or device. They are usually used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
We encourage players to:
We use cookies to:
The platform may offer settings to help you manage play. Availability can vary by account, device, or feature updates.
You can set a maximum amount you can deposit over a defined period (daily, weekly, or monthly). Once a limit is reached, additional deposits may be blocked until the period resets.
Loss limits let you cap how much you can lose over a selected period. This can reduce the risk of extended loss-chasing.
Time limits and session reminders help you monitor how long you have been playing. When limits are reached, the platform may log you out or restrict further play until a cooldown period ends.
A time-out is a short break from gambling (for example, 24 hours to several weeks). During a time-out, you typically cannot place bets or access gameplay features, though you may still be able to contact support.
Self-exclusion is a longer-term break that restricts access for a chosen period. Once self-exclusion is active, reactivation usually cannot be reversed until the period ends. If you want self-exclusion, contact support so we can guide you through the process and explain what restrictions apply.
If you feel gambling is no longer enjoyable or manageable, you can request account closure. Support can explain the closure steps and how it affects access, communications, and any pending transactions.
They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies usually cannot be disabled from our preference system, although you can manage them from your browser (see corresponding section).
They help understand how the platform is used (e.g., pages visited, load times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
They allow choices to be remembered to provide a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed through consent and you can reject it without losing access to essential functions.
Gambling-related harm can affect anyone. Consider seeking help if you notice signs such as:
If these signs feel familiar, taking a pause and speaking with a qualified professional can be a practical next step.
Where applicable, you will see a cookie notice that allows you to:
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of previous use based on your authorization.
If you feel you are losing control, consider contacting a health professional or a local support service. If you are unsure where to start, a general medical practitioner can help direct you to appropriate services. You can also reach out to our support team to request time-out, self-exclusion, or account closure options.
You can control cookies from your browser settings. In general, you can:
If you block strictly necessary cookies, some functions may fail (e.g., staying logged in).
To reduce the risk of underage access, we recommend:
If you believe a minor has accessed an account, contact support immediately so we can restrict access and review the account.
Some functions may rely on external providers (e.g., measurement services, security or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
We aim to apply reasonable monitoring and user-support processes designed to reduce harmful behaviour, such as providing account tools, responding to support requests, and reviewing reports of misuse. We do not rely on any single method to identify harm, and we encourage users to proactively use the available controls.
A cookie can be:
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
For help enabling safer gambling tools or requesting time-out or self-exclusion, contact us:
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
We may update this Responsible Gambling Policy as our features evolve or as best practices change. We encourage you to review it periodically so you remain informed about available tools and support options.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us: