Terms and Conditions
These Terms and Conditions govern your access to and use of Casiny’s online gaming services in Australia. By creating an account, accessing the platform, or using any service features, you confirm that you have read and agree to these Terms.
By continuing to browse, you may allow the use of cookies according to your preferences. Where required by law, we will request your consent before activating non-essential cookies.
Acceptance and Changes to the Terms
By using the platform, you accept these Terms as they apply at the time of use. We may update these Terms to reflect operational, security, or legal changes. When updates are material, we will take reasonable steps to communicate them through the platform. Continued use after changes may indicate acceptance of the revised Terms, where permitted.
Cookies are small text files that a site can save on your browser or device. They are usually used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Eligibility and Age Requirement (18+)
You must be at least 18 years old to register and participate. You are responsible for ensuring your use of the platform is lawful for you and consistent with any applicable requirements in Australia. We may restrict or suspend accounts if eligibility concerns arise.
We use cookies for:
- maintaining the session and enabling essential functions (login, security, fraud prevention);
- improving service performance and stability;
- remembering settings and preferences;
- measuring platform usage to identify errors and optimize the experience;
- where applicable, displaying more relevant content or communications based on interests.
Account Registration and Security
Accurate Information
You agree to provide accurate, current information during registration and to keep account details updated. If you provide misleading or incomplete information, we may limit access while we verify details.
Credential Protection
You are responsible for maintaining the confidentiality of your login credentials and for activity conducted under your account. Notify support promptly if you suspect unauthorized access.
One Account and Fair Use
Unless we allow otherwise, you should maintain only one account. Creating multiple accounts to gain an unfair advantage, evade restrictions, or misuse promotions (if offered) may result in limitation or closure.
Strictly necessary cookies
These are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be disabled from our preference system, although you can manage them from your browser (see corresponding section).
Performance and analytics cookies
They help understand how the platform is used (e.g., visited pages, loading times, error events). The collected information is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality Cookies
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and Targeting Cookies
If we ever use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not perform interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed by consent, and you can reject it without losing access to essential features.
User Obligations and Prohibited Conduct
You agree not to:
- Use the platform for unlawful purposes or to facilitate fraud
- Attempt to bypass security controls or access restricted areas
- Use automation, bots, scripts, or methods that interfere with normal operation
- Exploit bugs or errors; if you discover an issue, you should report it to support
- Harass staff or other users, or post abusive, discriminatory, or harmful content where interaction features exist
- Engage in collusion or other actions that undermine fair play, where relevant to game mechanics
We may investigate suspected misconduct and apply restrictions proportionate to the issue.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytical or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
Deposits, Withdrawals, and Fees (If Applicable)
If the platform supports financial transactions, the following principles generally apply:
- Deposits and withdrawals may be subject to verification and security checks
- Processing times can vary depending on method, review requirements, and technical conditions
- Fees may apply depending on payment providers, currency handling, or account status; any applicable fees should be shown before you confirm a transaction
- You are responsible for ensuring the payment method used is authorized and belongs to you (where required by operational checks)
We may refuse or reverse transactions in cases of suspected fraud, chargebacks, or policy breaches, where permitted.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy,” “Cookies,” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete stored cookies and data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
Promotions and Bonuses (If Offered)
If promotions are available, they are typically subject to specific rules such as eligibility criteria, time limits, wagering requirements, and maximum cash-out limits. We may modify or withdraw promotions to prevent misuse or to maintain fairness. If a conflict exists between a promotion’s specific rules and these Terms, the promotion rules generally apply for that promotion.
Some functions may rely on external providers (e.g., measurement, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Responsible Use and Player Controls
We encourage safer play and provide tools such as limits, time-outs, and self-exclusion where available. You are responsible for using these controls in a way that supports your wellbeing. If you want to restrict access, contact support for guidance on available options.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
Intellectual Property
All platform content, software, branding elements, logos, and design materials are owned by or licensed to Casiny and are protected by applicable intellectual property laws. You may not copy, distribute, modify, reverse engineer (where prohibited), or create derivative works from the platform without written permission, except where allowed by law.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
Third-Party Services and External Features
The platform may rely on third-party services (such as payment processing, analytics, or security). We are not responsible for third-party service outages beyond our reasonable control. If the platform contains references to third-party tools or services, your use of them may be governed by their own terms and policies.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, 9th Floor, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico